Return policy

Scope of Application

This policy applies to orders within the United States. Placing an order confirms your acceptance of the following terms, designed to ensure clarity on our return and refund procedures.

A. 14-Day Return Policy

  • Timeframe: You have 14 days from the date of receipt to request a return. Late requests will not be accepted.
  • Condition Requirements:
    • Items must be unworn, unused, with original tags attached and in their original packaging.
    • Manufacturer Direct items (labeled as such) are final sale and ineligible for returns.

B. Return Process

  1. How to Apply:
    • Email: support@reboshoes.shop (subject line: "Return Request + Order Number")
    • Phone: +1 505 860 9822 (Mon–Fri 9:00–18:00 EST)
  2. Instructions:
    • Upon approval, we will send a return shipping label and address details.
    • Items returned without prior request will not be accepted.

C. Damaged/Wrong Items

  • Inspection Notice: Check your order immediately upon receipt. Contact us within 24 hours if:
    • The item is defective (e.g., loose stitching, fabric damage).
    • You received the wrong style, color, or size.
    • The item does not match the description (e.g., incorrect labeling).
  • Resolution: We will arrange a replacement, exchange, or refund based on the issue, with timelines varying by region.

D. Exchange Policy

  • Eligible Cases: Exchanges are only allowed for:
    1. Damaged or defective items.
    2. Wrong items or sizes received.
    3. Size discrepancies (with original order information provided).
  • How to Apply: Follow the same return process and specify your exchange request (e.g., size, color).

E. No Restocking Fees

We do not charge restocking fees for qualified returns, reducing your return costs.

F. Refund Processing

  1. Review Timeline: After receiving and inspecting your return, we will notify you of the refund status within 3–5 business days.
  2. Delivery Time:
    • Refunds will be issued to your original payment method.
    • Processing times vary by bank/credit card company (1–7 business days).
    • For status updates, contact us with your order number.

G. Unused Discounts Policy

  • Orders cannot be refunded for unused discounts or promo codes after purchase.
  • Discounts must be applied at checkout; retroactive adjustments are not available. Review offers before purchasing to ensure the best value.

H. Special Notes for Women's Vests

  • Trial Tips: Keep tags attached when trying on, and avoid staining from cosmetics or perfume.
  • Color Variation: Slight color differences due to monitor settings are not considered defects and are non-returnable.
  • Size Guide: Refer to the size chart on the product page before purchasing; contact us for personalized advice.

I. Customer Support

  • Contact Us:
    • Email: support@reboshoes.shop (include order screenshots and details)
    • Phone: +1 505 860 9822 (faster assistance during business hours)