Shipping policy

Scope of Application

A. Shipping Costs

• Calculation: Shipping fees are displayed in real-time at checkout, automatically calculated based on order weight, delivery region, and selected carrier.
• Promotion: Orders over $XX (customizable amount) qualify for free standard shipping; details are shown at checkout.

B. Delivery Timeline & Processing Rules

1. Transit Period:
   • Standard Shipping: 3–5 business days (Mon–Fri, excluding holidays).
   • Express Shipping: 1–2 business days available for an additional fee (pricing at checkout).
2. Order Processing:
   • Cut-off Time: 5:00 PM Eastern Standard Time (New York) daily; orders placed after this time will be processed the next business day.
   • Handling Time: 1–2 business days (顺延 for weekends and holidays).

C. Shipping Methods

• Carriers: Default services include UPS, USPS, or FedEx, with the system matching the optimal provider by region.
• Tracking: Tracking information will be emailed once the order ships, allowing real-time updates via the carrier’s website.

D. Address Changes

• Modification Window: Email support@reboshoes.shop within 24 hours of ordering to request an address change (include your order number).
• Restriction: Addresses cannot be modified after shipment. Orders returned due to incorrect addresses will require re-payment of shipping fees.

E. Order Cancellations

• Unshipped Orders: Cancel anytime before shipment via customer service or your account dashboard.
• Shipped Orders: If an order has been dispatched, please refer to our Return Policy; cancellations are no longer available.

F. Damaged Parcels

1. Before Delivery:
   • Reject the package from the courier and contact customer service (support@reboshoes.shop) with photo evidence for a re-shipment or refund.
2. After Delivery:
   • Within 24 hours, email photos of the damaged package and contents to our team for review and resolution (replacement or refund).

G. Manufacturer Direct Shipping (for select vest styles)

1. Delivery Method: Manufacturers use standard economy shipping, with carriers selected based on region.
2. Processing Timeline:
   • Order Handling: 1–2 business days (potential delays due to inventory coordination will be communicated in advance).
   • Transit Time: 1–5 business days (varies by manufacturer warehouse and delivery address).
3. Tracking & Support:
   • Tracking numbers are emailed upon shipment; contact us for assistance with logistics issues.
   • These orders are eligible for the same return/exchange services as in-house shipments.

H. International Orders

• While this policy primarily applies to U.S. orders, international shipments note:
  • Duties & Taxes: Import duties, VAT, etc., are the buyer’s responsibility; estimated costs may display at checkout (subject to actual fees).
  • Customs Clearance: Customers must provide required documents; failed clearance leading to returns incurs self-funded re-shipping costs.

I. Tracking & Inquiries

• Tracking emails are sent within 12–24 hours of shipment. If not received:
  1. Check your spam folder;
  2. View order details in your account dashboard;
  3. Contact customer service with your order number.

J. Customer Support

• Contact Us:
  • Email: support@reboshoes.shop (subject line: "Shipping Inquiry + Order Number")
  • Business Hours: Mon–Fri 9:00–18:00 EST

Key Optimizations for Vest Store

1. Product Relevance:
   • Highlighted "manufacturer direct shipping" for styles fulfilled by partners, common in apparel supply chains.
   • Clarified that color variations from images are not considered shipping damage (optional addition based on needs).
2. User Experience:
   • Specified cut-off times and processing windows to reduce "when will my order ship?" inquiries.
   • Structured damaged package procedures by "pre-delivery/post-delivery" for clear action steps.
3. Risk Mitigation:
   • Enforced strict timelines for address changes and cancellations to minimize operational costs.
   • Outlined international order responsibilities to prevent customs-related disputes.